Patient feedback process continues
CheckUP is grateful to all our providers who implemented patient feedback surveys as part of their service delivery process during the 2020-2021 service delivery year.
The feedback we received from a wide range of services across the state has been overwhelmingly positive:
- Feedback was received from 37 different locations across Queensland.
- 98% of patients were either ‘satisfied’ or very satisfied’ with the service.
Many providers have been eager to hear from their patients about how they are doing. If patients have completed the details on the service they attended and who they saw, CheckUP has been able to pass the de-identified feedback onto providers.
Support the uptake of patient feedback
Below are some resources to support providers in the uptake of patient feedback.
- Blog article: "The 5 Best Ways to Get Patient Feedback" via The HotDoc Blog
- Journal article: Radmore, Simon J.; Eljiz, Kathy; and Greenfield, David () "Patient feedback: Listening and responding to patient voices," Patient Experience Journal: Vol. 7 : Iss. 1 , Article 4. DOI: 10.35680/2372-0247.1370
- Tip sheeet: "Tip Sheet 6: How to get feedback from consumers on patient information publications" via the Australian Commission on Safety and Quality in Health Care.
Surveys to continue
Patient Feedback Surveys will continue into this service delivery year (2021-2022).
All contracted providers will receive a ‘patient feedback pack’ in the post shortly after contracts and service schedules are finalised.
The CheckUP patient feedback is not aimed to replace existing processes within each organisation, but to complement these and have a consistent approach across CheckUP funded services.
You can learn more about this feedback process by watching this video on Vimeo.
Capturing provider feedback
If your service/s are interested in capturing patient feedback using one of the CheckUP iPad’s please email firstname.lastname@example.org.